FAQs
1.- CAN YOU PROVIDE PROOF OF PLANTING?
You can contact Eden Reforestation Projects and verify with them that our contributions financial have been made.
2.- DO YOU OFFER RETURNS?
No. All sales are final. Please refer to our Refund Policy. Please note, One Seed reserves the right to refuse all returns.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 30 days of receipt of package. Customer must include photos of the issue including the packing slip.
3.- WHO IS THE PLANTING PARTNER WITH WHOM ONE SEED WORKS?
Eden Reforestation Projects.
4.- I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?
All packages are shipped via USPS, APC, DHL or FedEx. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by One Seed.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS, APC, DHL or FedEx to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
5.-HOW MANY ITEMS CAN I BUY IN ONE PURCHASE?
Orders have no limit of products ordered per person.
6.- I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?
All packages ship via USPS, APC, DHL or FedEx. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 5-11 days business days internationally. Thank you for your patience.
7.- CAN I PICK WHERE MY TREES ARE PLANTED?
Your trees will be not designated to any particular site. This is because there are a number of factors that can change very quickly before the trees are scheduled to be planted. To name a few: (1) the weather, (2) trees available and their condition, (3) the locals' need for employment, and (4) the areas available to plant in.
8.- I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customerservice@one1seed.com with your inquiry.
9.- DO YOU PLANT ONLY INDIGENOUS SPECIES?
Eden Reforestation Projects plants only native species trees, which vary from nation to nation. We never plant or introduce any invasive species at any of our project sites. While true reforestation remains our focus, we also plant a percentage of agroforestry species for sustainable community use. This prevents the community from going into newly restored forests and provides greater community benefit and involvement in the project.
10.- WHAT METHOD IS USED FOR SHIPPING?
All packages are shipped via USPS, APC, DHL or FedEx.
11.- WHAT HAPPENS TO THE TREES AFTER YOU PLANT THEM?
They grow! We don't just employ the villagers to plant the trees and call it a day. Part of our process is teaching them the what, why, where and how of reforestation. So we teach them what they should and shouldn’t use, what they can cut down, what they need to leave alone, and how to responsibly care for their environment. The fact that they are planting the trees, combined with the training provided,allows them to feel a sense of ownership and pride in their forest. On top of all that, we hire guards for our reforestation sites to help keep grazing animals from eating up all the younger trees and prevent other people from coming in and cutting down what we've planted.
12.- I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
We aim to respond to all E-mails within 48- 72 business hours. Please note that this timeframe may be extended during and immediately after launches.
13.- HOW LONG DOES IT TAKE FOR MY TREES TO GROW?
This depends entirely on the species that is planted, where it's planted, and if the tree is in a good mood or not!
14.- HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
For customer service inquiries only, please E-mail customerservice@one1seed.com
15.- HOW SOON THE TREES ARE PLANTED AFTER THE PURCHASE?
One Seed guarantees that all your trees will be planted within six months of your purchase. At the end of every three months, we compile the number of trees planted and distribute them amongst the countries who (1) have the next closest planting season and (2) have the greatest need for trees, space, trees available, and people available to plant.
16.- I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
To reset your password, go to and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://one1seed.com/account/login
17.- HOW DO I KNOW THE TREES ARE ACTUALLY BEING PLANTED?
You can contact Eden Reforestation Projects and verify with them that our contributions financial have been made.
18.- DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, but when you set up an account, you become a sowing member of One Seed where you will be accumulating seeds for rewards and promotions. It will also be added to our email list for exclusive updates in the future.
19.- HOW DO I KNOW THE TREES WON'T BE CUT DOWN?
Many of the trees initially planted are, in fact, designed to be cut back periodically, as these are species that coppice (grow back vigorously after harvesting) time and again. These trees sustainably meet the needs of the participants, and the net result is a rapidly and constantly growing diversity within the reforested lands. Therefore, the projects you support are not only permanent but are expanding, growing in diversity and ecological benefits, year after year.
20.- CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?
No, once you place an order it is final.
